On Fri, Nov 18, 2011 at 10:23:01AM +0000, Eduardo Suarez-Santana wrote: > I am autocreating users from apache client certificate > authentication. Everyone in my organization can access the site. > > However, there is a problem. Let's say John has never logged into > RT. Then, he sends a mail to the system. An unprivileged account is > created for him. Afterwards, he logs into the system and a > privileged account is created. > > But his email was already in the system, so his email is not > associated with his account. If I try to change by hand, I get > 'email address already in use'. > > Is it possible to avoid this behaviour? Running RT-3.8.
You can fix it by searching for the Unprivileged user and changing the username to John. You can change it longer-term by writing a local/lib/RT/User_Local.pm which overrides CanonicalizeUserInfo and causes the username to be correct from the start. -kevin
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