On Wed, Nov 16, 2011 at 10:26:19AM -0500, Josh Narins wrote: > Running RT4.0.2 with perl5.12.2, Oracle 10g, RHEL5 and httpd-2.2.16. > Browser is IE7. > > > > We are using EasyLink's Fax to E-mail service and the faxes are attached > as a PDF to an email > which are sent to a queue. > > > > I'm looking at one ticket with 135b of email and 110k of a PDF attachment > and the page is > taking in excess of 40 seconds to load. It spends most of that time with > the menubar, ticket > number, the "New Ticket" button and search widget visible, and the rest of > the screen is the > blue gradient. Most operations on this ticket also take upwards of 40 > seconds. > > > > For comparison, a normal ticket takes 2-3 seconds to load and render. > > > > We have other attachments, PDFs too, which are larger, but have no > problems. > > > > This is a set of the headers from the "bad" ticket, maybe that's part of > the problem? > Everything in the tickets and transactions tables looks identical between > regular and > slow-loading tickets. I'm using [...] for some long digit phrases in the > headers below.
You probably want to use MasonX::Profiler (as documented in the config) and StatementLog + Configuration -> Tools -> SQL Queries to determine what is actually slow on the page. -kevin > From [email protected] Tue Nov 15 15:40:58 2011 > > MIME-Version: 1.0 > > X-PSTN-Levels: (S:99.90000/99.90000 CV: 3.9146 FC:95.5390 LC:95.5390 > R:95.9108 P:95.9108 > M:97.0282 C:98.6951 ) > > X-R5basetid: 0240445113197438900 > > Content-Type: multipart/mixed; > boundary="Boundary-=_fiFHvHhtMAxqDVNRChqtZGovSJJn" > > Message-ID: > <0240201113197444900.[...][email protected]> > > Reply-To: <[email protected]> > > X-Nva_ps: 3 > > X-PSTN-Addresses: from <[email protected]> forward (org good) [db-null] > > Received: from MS3.nyc.seniorbridgeinternal.com (ms.mycompany.com > [192.168.0.13]) by > mycompany.com (Postfix) with ESMTP id 038A2DD809E for > <[email protected]>; Tue, 15 > Nov 2011 15:40:58 -0500 (EST) > > Received: from psmtp.com (74.125.149.94) by ms.mycompany.com > (192.168.0.13) with Microsoft > SMTP Server (TLS) id 8.3.159.2; Tue, 15 Nov 2011 15:40:58 -0500 > > Received: from ohrelay1.oh.easylink.com ([165.251.70.60]) (using TLSv1) by > na3sys009amx168.postini.com ([74.125.148.10]) with SMTP; Tue, 15 Nov > 2011 20:40:57 GMT > > Received: from pfc1a.ps.easylink.com (pfc1a.ps.easylink.com > [165.251.35.5]) by > ohrelay1.oh.easylink.com (8.14.3/8.14.3) with ESMTP id pAFKesXa021416 > (version=TLSv1/SSLv3 > cipher=DHE-RSA-AES256-SHA bits=256 verify=NO) for > <[email protected]>; Tue, 15 Nov > 2011 15:40:55 -0500 (EST) > > Received: from pfc1a.ps.easylink.com (localhost [127.0.0.1]) by > pfc1a.ps.easylink.com > (8.13.8/8.13.8) with ESMTP id pAFKescm030764 (version=TLSv1/SSLv3 > cipher=DHE-RSA-AES256-SHA > bits=256 verify=NO) for <[email protected]>; Tue, 15 Nov > 2011 15:40:54 -0500 > > Received: (from operator@localhost) by pfc1a.ps.easylink.com > (8.13.8/8.13.8/Submit) id > pAFKespN030763; Tue, 15 Nov 2011 15:40:54 -0500 > > Delivered-To: [email protected] > > Subject: Fax From: 0240[...]900 > > Return-Path: <[email protected]> > > X-Original-To: [email protected] > > X-PSTN-Neptune: 2/2/1.00/92 > > Date: Tue, 15 Nov 2011 15:39:49 -0500 > > X-PSTN-Settings: 2 (0.5000:0.5000) s CV gt3 gt2 gt1 > > To: <[email protected]> > > From: <[email protected]> > > Content-Length: 0 > > > > 357362 content-type: text/plain; charset="utf-8" > > Content-Disposition: inline > > Content-Transfer-Encoding: 7bit > > X-RT-Original-Encoding: ascii > > Content-Length: 135 > > > > > > Josh Narins > Director of Application Development > SeniorBridge > > 845 Third Ave > 7th Floor > New York, NY 10022 > Tel: (212) 994-6194 > Fax: (212) 994-4260 > Mobile: (917) 488-6248 > [email protected] > [1]seniorbridge.com > > [2]SeniorBridge > > > ---------------------------------------------------------------------------------------------- > > SeniorBridge Statement of Confidentiality: The contents of this email > message are intended for > the exclusive use of the addressee(s) and may contain confidential or > privileged information. > Any dissemination, distribution or copying of this email by an unintended > or mistaken > recipient is strictly prohibited. In said event, kindly reply to the > sender and destroy all > entries of this message and any attachments from your system. Thank you. > > References > > Visible links > 1. http://www.seniorbridge.com/ > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Barcelona, Spain ? November 28 & 29, 2011
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-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
