On Fri, Nov 11, 2011 at 03:01:18PM -0500, Jim Lesinski wrote: > Hi, > In request tracker, how would you recommend setting up your dependent drop > down lists that > have a consistent drop down value for multiple parent values? Below, under > the 1st level > Administration value, I show an example of what I am asking about.
If you use the 'Categories are based on' feature in later 3.8 and 4.0 you'll get much better search options than typing in the Category box. > * Hardware > > * item1.1 > * item1.2 > * item1.3 > > * Software > > * item2.1 > * item2.2 > * item2.3 > > * Administration > > * password reset > > * softwarename1.1 > * softwarename1.2 > * softwarename1.3 > > * profile update > > * softwarename1.1 > * softwarename1.2 > * softwarename1.3 > > I was able to set up the outline above by using the built in "categories > are based on" option > for drop down lists and entering the value one time for each parent value. > The only thing that > I see as a possible issue with doing this is that the search builder then > shows the drop down > text value multiple times. Maybe just a bug or improvement that could be > made in the > searchbuilder (ie; only show DISTINCT dropdownlist value)? Or should I > handle this a different > way? > Either way I would appreciate your insight. > Thanks, > Jim > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Barcelona, Spain ? November 28 & 29, 2011
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-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
