On Fri, Nov 11, 2011 at 05:32:26PM +0100, Lars Reimann wrote: > Queue address: [email protected] > Sender address: [email protected] (known to RT, privileged, can > create tickets, etc) > Third party address: [email protected] > > Sending an email with Cc to Queue address and have Reply-to Header set > > To: [email protected] > Cc: [email protected] > Reply-to: [email protected] > > yields "Could not load a valid user" for [email protected] > > I think this may be a bug, because the original sender address is > not used to auth against RT.
RT explicitly tries to make the Requestor of the ticket be the Reply-To of an email. It's been this way for many years and I don't see it changing anytime soon. I actually use this all the time to log tickets that show Created by Me but set someone else as the Requestor since I'm logging the ticket for them. You need to configure your permissions to allow for the creation of [email protected] or do a clean overlay of RT to prefer From over Reply-To in the ParseSenderAddressFromHead method. -kevin > I don't know how reply addresses are normally handled via RT, but > auth'ing a user via the Reply-to header field is wrong because it is > almost every time different from the "From" field and to Reply-to > address may have no rights in RT in most cases. > > Imagine the following workflow: > [email protected] is a list, I want to inform it of something > while creating a ticket using the Cc field. > In this case I am the requestor, emails should go to me and the > Reply-to address could be set as CC or whatever. > Giving the Reply-to address access to RT is impractical because it > is a list address only. > > Can anybody confirm or has a solution to this? Maybe there is a > quick code-fix ;) > > greetings, > l.r. > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Barcelona, Spain November 28 & 29, 2011
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-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
