On Wed, Nov 02, 2011 at 03:36:31PM +0000, Giuseppe Sollazzo wrote: > > I'd like to have info about the requestor on the ticket display page - > things like telephone number, e-mail, etc. > I've read there is a "Requestor Info Box", but I can't find much about it. > > Is it an option for what I'm trying to achieve - or is there any other > best practice to follow?
Start with $ grep MoreAbout etc/RT_Config.pm =item C<$ShowMoreAboutPrivilegedUsers> Set($ShowMoreAboutPrivilegedUsers, 0); =item C<$MoreAboutRequestorTicketList> Set($MoreAboutRequestorTicketList, "Active"); =item C<$MoreAboutRequestorExtraInfo> Set($MoreAboutRequestorExtraInfo, ""); =item C<$MoreAboutRequestorGroupsLimit> Set($MoreAboutRequestorGroupsLimit, 0); 4.0.3rc1 includes improved documentation for MoreAboutRequestorExtraInfo -kevin
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