On Wed, Nov 02, 2011 at 03:16:14PM +1100, Samuel Leslie wrote: > Does RT provide a mechanism to do this? I know that I can define search > critera, sorting and > displayed columns in the Query Builder and save the query, but I can't > find a way to set a > given saved query as the default for a queue. I can also see an option to > configure the custom > fields displayed in all queues: $DefaultSearchResultFormat; but this isn't > really applicable I > think to custom fields defined per queue (even if some exist in multiple > queues)? > > Apologies in advance if I've overlooked something obvious; 95% of the > functionality seems to > already exist, it's just that last step to make the defined query the > default that remains!
There isn't a per-queue default format. You *can* just show all the CFs in the global format and they'll stay blank for queues where the CF isn't applied. -kevin
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