Thanks -- not sure how I missed that, I must have looked at these settings 5 different times...
In Exchange 2010, the option is called "Use MAPI rich text format", and its on the General tab of hte contact. -Matt- > You must deactivate the "send RTF messages" on the exchange contact. > > We had the same problem here but with exchange 2007. > > -Chris > > Am 27.10.2011 01:54, schrieb Matt Sturtz: >> Hi, >> >> I have an RT-3.8.10 with two queues, behind Exchange 2010. On the >> Exchange side, each queue is set up as a "contact", which forwards over >> to >> the RT box. /etc/aliases has the typical call to "|rt-mailgate --queue >> QUEUENAME --action correspond --url http://rt/"; for each queue. >> >> One of the queues accepts and deals with attachments just fine, and that >> queue has existed on RT for many years, through several versions. The >> other queue, which is pretty new, does not accept attachments -- by that >> I >> mean the only thing in the ticket is a winmail.dat file. >> >> As far as I can tell, they are configured the same way, both on Exchange >> and on RT -- but its entirely possible I'm missing something, as I >> wouldn't call myself a subject matter expert on either one. >> >> Using Google, I found several links where people had similar problems. >> One solution I found was to put a call to /usr/bin/tnef in the pipeline >> in >> front of rt-mailgate. smrsh didn't like that, even though I did install >> tnef and symlink it in /etc/smrsh (the error indicates that smrsh >> doesn't >> like more than one pipe). In any case, that didn't seem to apply, since >> only ONE of my queues is having this problem, and the other works. >> >> On the RT wiki, I searched for "tnef" and "winmail.dat", and found >> nothing. >> >> Any thoughts would be much appreciated... >> >> -Matt- > -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
