I would advice you to create a group with proper privileges and to add in this group the users you need, instead of create a generic user and spread credentials. If you do what you propose, you cannot know who has done what, and every time you need to remove a user from this generic group, you will need to change its password and distribute the new one to all the users.
Hope this helps. Regards, Carlos David escribió:
Hi, I have a group of staff in a department that want to collaborate on some ticket(s) resolution. I was going to add a generic user, create a private group and add the particular staff to that private group. Ownership of any tickets that are going to be collaborated on would be given to the generic user. But I can't find private groups in the new install of RT 4.0.2. Until very recently we have been using 3.6 so I've lost my way.Is there a better method than the one I was going to use? I'm guessing that private groups has been depreciated in RT v4, if so is there an equivalent?Thanks. David. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
-- _______ _______________________________________________________________ | __ __ | Carlos García Montoro Ingeniero Informático |_\_Y_/_| Instituto de Física Corpuscular Centro Mixto CSIC - UV |\_] [_/| CPAN www.i-cpan.es | [_] | Edificio Institutos de Investigación [email protected] |C S I C| Apartado de Correos 22085 E-46071 Valencia Tel:+34 963543706 |_______| España / Spain Fax:+34 963543488
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-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
