Of course. No problem. Answers below.
From: [email protected]<mailto:[email protected]>
[mailto:[email protected]]<mailto:[mailto:[email protected]]> On Behalf Of
Bart
Sent: Tuesday, October 25, 2011 3:42 AM
To: Greenberg, Joshua L
Cc: [email protected]<mailto:[email protected]>
Subject: Re: [rt-users] Question on setup
Hi,
Few questions on your setup:
* On what OS have you installed RT?
RHEL 5
* Which installation steps did you take? (e.g. did you do the
testdeps/fixdeps thingy?)
Yes, did that. I had some issues with that, though. Testdeps said everything
was fine but I still couldn't get the web page to display. After researching
some, I ran the command `perl RT_HOME/sbin/rt-test-dependencies -with-mysql
-with-modperl2`. This returned a lot of errors with missing perl modules. The
strange thing was that it was looking in /usr/lib at the yum installed perl for
the libraries but I used a /usr/local/{bin,lib} version that I'd installed
myself. After some consideration, I think this is because it was looking for
missing modules for the apache/mod_perl/mysql installs and they probably point
to /usr/bin/perl. I installed the missing modules by hand and was able to get a
login screen.
* Are you using Apache to serve RT?
Yes
* Can I assuming you've used the RT documentation for the apache vhost
configuration?
Yes but I added the line 'Alias /rt /opt/rt3/share/html'
* What do the logs say? (assuming it's some flavor of Unix /var/log/)
I'm not seeing anything in the logs about this.
* Have you checked the permissions on the RT folders? (along with user/group
ownerships)
Yes but not sure what they should be. They are mostly set to root but I
recursively changed ownership on the share directory to apache.
Something like that at least, we need a little more info in order to help :-)
Thanks for the response!
-- Bart
2011/10/24 Greenberg, Joshua L
<[email protected]<mailto:[email protected]>>
I'm installing RT 3.8.10. I have to use this version because I'm installing
RTIR and that doesn't support RT 4 yet. I think everything is set up correctly
but when I login for the first time (user name 'root', password 'password') it
displays the text of the file RT_HOME/NoAuth/Login.html. Let me know what
information you need from me to help troubleshoot this. I've made very few
changes to the RT_SiteConfig file, only the $rtname, $Organization,
$DatabasePassword and $OwnerEmail variables. Thanks.
Josh
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* Washington DC, USA October 31 & November 1, 2011
* Barcelona, Spain November 28 & 29, 2011
