Hi everyone, I'm trying to properly configurate RT to the elemental needs.
OS: Centos 5.4 RT: 4.0.2 The idea is to have as many queues as programs that we support are in existence . Each enterprise costumer has access to this queues (programs), so there's a group in RT that classifies them The issue consist in configurate the groups/queues in such way that they will have present the Dashboard options in the navigation bar. In the wiki says "Several new rights have been added to RT with regards to dashboards. These rights must be granted (to a user or group) before the dashboard options become available" (Link: http://requesttracker.wikia.com/wiki/ManualDashboards ) Please, could be possible some orientation regards this issue? Cheers. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
