Hi, I've just started testing RT 4.0.2 for a future upgrade from the 3.8-series. Enabled autocomplete based on work phone number in addition to name for requestor. However doing that I would like to change the username format of the suggestions in the drop down to include name, email and work phone.
Is there a standard way to add a new username format? If I understand correctly the format is the one the user select on the Setting -> Options page and the default specified in $UsernameFormat. The current options are "concise" and "verbose". How to add a "superverbose" with name, email and work phone? Couldn't find any suggestions in the wiki. Best regards, Peter -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
