On 10/4/11 2:58 PM, "Gary Greene" <[email protected]> wrote: > On 10/4/11 2:51 PM, "Kevin Falcone" <[email protected]> wrote: >> On Mon, Oct 03, 2011 at 10:35:47AM -0700, Gary Greene wrote: >>> On 10/3/11 7:11 AM, "Kevin Falcone" <[email protected]> wrote: >>>> On Fri, Sep 30, 2011 at 02:10:46PM -0700, Gary Greene wrote: >>>>> I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however, >>>>> when I attempt to login via the Web UI on my iPhone with an External >>>>> account, it will not authenticate me against my AD user. >>>>> >>>>> Is this a known issue with the Mobile UI extension? If not, is there >>>>> anything special I need to do to get auth working for it? (I can login >>>>> just >>>>> fine with ExternalAuth and the normal browser UI.) >>>> >>>> You haven't provided versions for RT, RT-Authen-ExternalAuth or >>>> RT-Extension-MobileUI. >>>> >>>> -kevin >>> >>> RT 3.8.10, RT-Authen-ExternalAuth 0.09, RT-Extension-MobileUI 1.01 >> >> I can't replicate with 3.8-trunk and the git versions of those >> modules (neither of which contain any fixes that look relevant). >> >> You're going to need to turn up the debugging logs and see what is >> going on. >> >> -kevin > > OK. I'll do so and see what comes out.
With the file log entry, rt.log set to debug output level, I get the following output when attempting to login from my iPhone using my account: [Tue Oct 4 22:00:34 2011] [warning]: Use of uninitialized value in lc at /usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm line 914, <DATA> line 522. (/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm:914) [Tue Oct 4 22:00:34 2011] [debug]: Attempting to use external auth service: My_LDAP (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter nalAuth.pm:64) [Tue Oct 4 22:00:34 2011] [debug]: SSO Failed and no user to test with. Nexting (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter nalAuth.pm:92) [Tue Oct 4 22:00:34 2011] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut h:11) [Tue Oct 4 22:00:34 2011] [debug]: Attempting to use external auth service: My_LDAP (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter nalAuth.pm:64) [Tue Oct 4 22:00:34 2011] [debug]: SSO Failed and no user to test with. Nexting (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter nalAuth.pm:92) [Tue Oct 4 22:00:34 2011] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut h:11) [Tue Oct 4 22:00:34 2011] [warning]: Use of uninitialized value in lc at /usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm line 914, <DATA> line 522. (/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm:914) [Tue Oct 4 22:00:34 2011] [debug]: Attempting to use external auth service: My_LDAP (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter nalAuth.pm:64) [Tue Oct 4 22:00:34 2011] [debug]: SSO Failed and no user to test with. Nexting (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter nalAuth.pm:92) [Tue Oct 4 22:00:34 2011] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut h:11) [Tue Oct 4 22:00:35 2011] [warning]: Use of uninitialized value in lc at /usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm line 914, <DATA> line 522. (/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm:914) [Tue Oct 4 22:00:35 2011] [debug]: Attempting to use external auth service: My_LDAP (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter nalAuth.pm:64) [Tue Oct 4 22:00:35 2011] [debug]: SSO Failed and no user to test with. Nexting (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter nalAuth.pm:92) [Tue Oct 4 22:00:35 2011] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut h:11) [Tue Oct 4 22:00:35 2011] [debug]: Attempting to use external auth service: My_LDAP (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter nalAuth.pm:64) [Tue Oct 4 22:00:35 2011] [debug]: SSO Failed and no user to test with. Nexting (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter nalAuth.pm:92) [Tue Oct 4 22:00:35 2011] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut h:11) [Tue Oct 4 22:00:35 2011] [warning]: Use of uninitialized value in lc at /usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm line 914, <DATA> line 522. (/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm:914) [Tue Oct 4 22:00:35 2011] [debug]: Attempting to use external auth service: My_LDAP (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter nalAuth.pm:64) [Tue Oct 4 22:00:35 2011] [debug]: SSO Failed and no user to test with. Nexting (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter nalAuth.pm:92) [Tue Oct 4 22:00:35 2011] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut h:11) Normally, on the regular browser UI, it works correctly, however through the mobile UI I cannot login. Assistance on this is appreciated. Thanks. -- Gary L. Greene, Jr. Sr. Systems Administrator IT Operations, Minerva Networks Inc. Cell: (650) 704-6633
smime.p7s
Description: S/MIME cryptographic signature
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
