Izz Abdullah wrote:
I want to implement this exact setting for unprivileged users. We do not have
any special callbacks, and therefore don't have a directory structure like:
/opt/rt3/local/html/Callbacks/mococo/Ticket/Elements/ShowHistory/SkipTransaction
(we're using RT4.0.2, but the /opt/rt4/local/html directory is completely
empty)
Create the directories needed and put the file in. Stop your webserver,
clean your mason cache and restart your webserver and the transactions
should be gone.
My question again is where would I put the SkipTransaction code from below, and
from where, and I guess how, would I call it? I'm not familiar with
implementing Callbacks, so any help would be greatly appreciated.
Callbacks are called from RT code, you don't have to add the callback
hooks, only the code must be there to be executed
There is also an extension that does something like it through personal
prefs and a system wide default you can supress transactions.
RT-Extension-HistoryFilter
Regards,
Joop
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* San Francisco, CA, USA October 18 & 19, 2011
* Washington DC, USA October 31 & November 1, 2011
* Melbourne VIC, Australia November 28 & 29, 2011
* Barcelona, Spain November 28 & 29, 2011
