On Thu, Sep 29, 2011 at 10:34:20PM +0000, Patrick Fish wrote: > I just received a few reports of users losing their correspondence > when they are working on a ticket for a large amount of time (I've > heard as low as 1 hour). After they finish their reply/comment, and > select Update Ticket, it'll disappear into thin air with no error > message given to the user. > > We are using RT 4.0.1 with WebExternalAuth enabled and Apache2+SSL > with mod_auth_cas. WebSecureCookies is also enabled. > > I wasn't able to immediately recreate the issue, but I've had two > separate reports of this happening. The users still had a valid CAS > ticket. Has anyone seen this before?
You probably want to take a closer look at their session and see if they were given a new one spontaneously. If you have WebExternalAuthContinuous set to the default (which is more secure) it's entirely possible that their cookie or session got lost and RT had to make a new one, which would lose context. -kevin
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