Hi, I have a scrip to to check when the ticket status changes. If I put it as TransactionBatch mode, each time I change the ticket status, the scrip got fired twice and there will be dupllicated emails sent out. I had to use TransactionBatch, since we want an email notification to be sent out when either 1. the user use reply and modify the ticket status 2. modify the ticket status
TransactionBatch works fine when user reply and modify ticket status but got duplicated emails when just change ticket status. Please advise. Thanks, Qiao -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
