On 09/28/2011 10:11 AM, Daniel De Marco wrote: > yes, they do. For example in the dashboard I have both the Requestor and > LastUpdatedBy fields. For the same person I get the full email in the > Requestor field and the username in the LastUpdatedBy field...
Just looked at the column map in share/html/Elements/RT__Ticket/ColumnMap and Requestors is always a comma separate list of email addresses in search results. You could use the Once there callback to add your own column, RequestorNames or RequestorFormatted (and use ShowUser). https://github.com/bestpractical/rtx-ticketlist-transactions has examples of the two callbacks you'd want to hook. Thomas -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
