Hi,
I was wondering if it is possible to allow a priviledged user to start a ticket
as type "comment"
instead type "reply". We are using 4.0.0 and I haven't seen anything like this
in the changelog of
4.0.{1,2}.
We have the following problem:
Sometimes we open a new ticket (i.e. "New ticket in ..." button) *without* a
Requestor on the
ticket, we then usually write an internal starting comment as ticket kick off.
This text which we
want to be an internal comment is internally saved by RT as type "Reply".
So if we later on add a Requestor to the ticket and give that requestor
unpriviledged access to the
RT webinterface, he will be able to see the initial text which was supposed to
be an internal
comment. So limiting the initial ticket opening process to the "reply" type
seems to be somewhat
inflexible.
Having the ability to pick in between "comment" and "reply" when opening a new
ticket via the
webinterface would be very, very helpful.
Until now we always create new tickets just with the text "Ticket creation",
and then add a comment.
But this is very annoying.
Is there just an option/right I have missed to set correctly?
Regards,
Lars
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