On Fri, Aug 26, 2011 at 10:14:33AM -0700, Yan Seiner wrote: > I have 3.8.10 set up with local users. We will be migrating to 4.0 with > external auth. I'd like to keep the users' tickets straight but I messed > up when I set up the original database. > > The 3.8.10 instance uses local users with first names all in lower case. > Our AD uses first name and last initial, capitalized. > > Thus: > > 3.8.10 -> yan (rt user) > 4.0.2 -> YanS (external auth via AD) > > Is it possible to migrate my tickets from yan to YanS?
You might be able to convince LDAPImport to look users up by the email address in AD and correct the username. Otherwise you're probably looking at a one off script. The one off is probably simpler. -kevin
pgpFjLTS8k7ks.pgp
Description: PGP signature
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
