On 08/26/2011 03:39 PM, Mark A Bentley wrote: > I just noticed that our RT 3.8.4 system has strangly large group ID > numbers. > We've been running RT a long long time (since 2006), but there is no way we > have as many groups as RT is reporting. > > Just taking a peek under: Configuration->Groups I see about 70 active > groups. There are probably only a couple groups I've disabled. I'm the > only RT administrator, so I know the history of our RT system very well.
RT uses groups internally for lots of things, not just your user defined groups. All of the ticket roles are groups. All of the queue roles are groups. Given the number of tickets you have, the number of groups is not artificially high. Thomas -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
