Hi. I'm trying to customize the scrip shown at the bottom of this wiki page:
http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages
I know there is an extension that does merging, but I want to do some other
things with the Nagios variables I have attached as a plain text file to the
ticket that Nagios creates in RT.
The first few lines in the scrip attempt to get the content of an attachment
and put it in a variable named $content. I suspected that this was not
working, so I added a debug line to dump the contents of $contents and it is
empty.
Here is the scrip code.
my $T_Obj = $self->TicketObj;
my $AttachObj = $self->TransactionObj->Attachments->First;
my $content = $AttachObj->Content;
$RT::Logger->debug("Contents: " . $content);
The log output shows:
[Wed Jul 6 19:47:49 2011] [debug]: Contents: ((eval 3934):4)
The attachment is attached to the ticket. I can see it in the web ui and can
open and read it with no problems. Any idea what I'm doing wrong here?
Thanks
John
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