Hi, On Wed, Jul 6, 2011 at 4:30 PM, Bart <[email protected]> wrote: > Hi, > I'm having some trouble with searching in RT, we have a situation where we > want the ability search on user CF's. > What I'm seeing is that I can only select fields that are in a ticket. I'd > need requestor-->CF.SomeCF like it's possible to do Requestor-->organization > in the search form. > What would be the best way for achieving this?
Such searches are not available at the moment. As workaround a scrip can be used that duplicates some users' info in ticket's custom fields and search performed by tickets' CFs. > I'm using RT 4, the place where I'm trying the search is on the "new search" > page. > Best regards, > > Bart > > > > -------- > 2011 Training: http://bestpractical.com/services/training.html > -- Best regards, Ruslan. -------- 2011 Training: http://bestpractical.com/services/training.html
