On Wed, Jun 29, 2011 at 04:45:05PM -0400, Christopher Lasater wrote: > What do you mean by cascade the reject up to the Original ticket? The > original ticket shows that the depends on ticket (the approval) is rejected, > but the status for the original does not changed...
When a ticket in the ___Approvals queue is rejected, there is code to run and reject the original ticket. lib/RT/Approval/Rule/Rejected.pm -kevin > From: [email protected] > [mailto:[email protected]] On Behalf Of Kevin Falcone > Sent: Wednesday, June 29, 2011 4:30 PM > To: [email protected] > Subject: Re: [rt-users] Ticket can be Resolved when Depending on Rejected > Approval Ticket > > On Tue, Jun 28, 2011 at 10:49:20AM -0400, Christopher Lasater wrote: > > Ohh yeah, this is RT-4.0. Is this also the behavior in previous > > versions? > > When you reject an Approvals ticket it should cascade that Reject back up to > the Original ticket automatically. That is built-in default behavior. > > There is no code to prevent you from resolving it after it has been rejected. > > -kevin > > > From: [email protected] > > [mailto:[email protected]] On Behalf Of > > Christopher Lasater > > Sent: Monday, June 27, 2011 3:26 PM > > To: [email protected] > > Subject: [rt-users] Ticket can be Resolved when Depending on > > Rejected Approval Ticket > > > > > > > > Hello, > > > > Not sure if this is normal, but I have a Queue set up so > > that when a ticket is > > created it will automatically create another ticket for Approval. This > > seems to be working > > well, since the original ticket is immediately created with a Dependency > > for the Approval > > ticket. If I try to Resolve the ticket before the approval process I > > get a dependency error, > > which is what I expect, but if I reject the approval I can then resolve > > the original ticket. > > Shouldn't I get an error message at this point saying it cannot be > > resolved and needs to be > > rejected? Or have the approval automatically reject/close/resolve the > > original ticket? > > > > > > > > Thanks > > > > > > > > > > > > Christopher Lasater > > Technology Analyst I > > Taleo > > T. 904.520.6046 > > E. [1][email protected] > > [2]TALEO > > > > This email and any attachments thereto may contain private, > > confidential, and privileged > > material for the sole use of the intended recipient named in the > > original email to which this > > message was attached. Any review, copying, or distribution of this email > > (or any attachments > > thereto) by others is strictly prohibited. If you are not the intended > > recipient, please > > return this email to the sender immediately and permanently delete the > > original and any copies > > of this email and any attachments thereto. > > > > > > > > References > > > > Visible links > > 1. mailto:[email protected] > > 2. http://www.taleo.com/ > > > > > -----BEGIN PGP SIGNATURE----- > > Version: 10.1.0 (Build 860) > > > > iQEVAwUBTgnp8HUEnna91A87AQiAfggApHjAjR18f+ngBCyoMQASu4ez5Ae/Xzgk > > PtCumIiFmqyAvQcXKFIysehccqQUdMUbz109Gq1JE9EMSxG2C/s9UOsCPGSE+VIL > > XKmC72S3ng2ii0URBXeyOKgxiE2hUMGgPYG6N0TIe45O+LQxe6GA7bibIHqrbekT > > mf2nkaJzuq7Mnq06NO4EJrGE9RnBq63BVIYwkWHY324OEKd+skhgOOADnhSs0+t7 > > KSomVp2LUSrd/uwhexo+pYAb8Yy9bN2y3yMUW85Tqj2XfEeQ4CD4icafzSizwNCH > > /pQCZDk2rmQXIQc+liFlBgotfh+iFErXoP9sZ8l9s7mTjT021XkjCg== > > =ZVsj > > -----END PGP SIGNATURE----- > > > > > > -------- > > 2011 Training: http://bestpractical.com/services/training.html > > -----BEGIN PGP SIGNATURE----- > Version: 10.1.0 (Build 860) > > iQEVAwUBTguO0HUEnna91A87AQhA5gf/dXHYxPn35o0xgQbp89PanrerG3X+euJe > 9cM5tJPK28ZqXhJYEZaV7gqIKu+X3SXSxJ7TeryyqRlMoDCuMkmWM4oXBO+0UJsB > xY/ZotVaeRWmbLY2tdyiNaHcsNyuVScGfAQoxlQsNDFrYjQdabRZZIi4JyezZ1Yw > yZyxm686bLybynbFImJxyG9PgqZX/I6NT2R0o49R3HZlnYmRzA7mkhj+2JDNGk6U > ShmkTlANYfgatjr51d6pMEv0bsqKHpCjetlTYqUsfKYYEMXXg7LIIDM3g1em91Tb > 5Ms6YR2uLnLlE+EOzo6Ff6eKjQh98+/iWPkNOsxjlGsl29hd+s0+sg== > =pImD > -----END PGP SIGNATURE----- > > -------- > 2011 Training: http://bestpractical.com/services/training.html
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