In my script, the CF name was wrong, I was able to achieve what I need by simply overwriting the values with the correct ones.
On Fri, Jun 24, 2011 at 5:55 PM, Edward Frye <[email protected]> wrote: > I am writing some scripts to update tickets and Custom Fields with data, > but I would like to clear those fields prior to updating them > if I issue a POST command with something like > * > * > > content=id: ticket/4327 > CF.{AffectedUser}: NewUserID > CF.{AffectedManager}: NewManagerID > > It works great, however, if I already have information in the > CF.{AffectedUser} field of that ticket, say for example, I had the user and > manager in the same field, it won't remove the manager. > > I have attempted to search for this in the email archives and came up blank > or unanswered questions so far. > > I have over 2000 tickets where I need to separate User from Manager and > they are currently both in the same CF > > Thanks, >
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