Hi folks, I'm missing something simple, but cannot find it.
I've setup a new queue. I've set permissions to what I believe most of my other queues have. For some reason a reply by email from a requestor isn't showing up in the ticket. In my testing, I've added the "ReplyToTicket" right to both places now... Configuration - Global - Group Rights Role - requestor and Configuration - Queue - Group Rights Role - requestor Is there something that would trump this? can you think of something I missed? I've tested a privileged user, existing non-privileged user, and a freshly created(auto by email submission) non-privileged user. In all cases they can create a ticket, can reply to tickets that they are not the requestor of just fine but can't reply to tickets they are the requestor on. Any thoughts on where to look would be appreciated. Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: [email protected]
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