Brandon, Do NOT grant permissions at the Queue level. Do GROUPS only. Then put this person in a group by himself and everyone else in other groups and grant rights to all the other groups. That would do it.
Kenn LBNL On Fri, Jun 24, 2011 at 7:38 AM, Brandon Ward <[email protected]> wrote: > Hi all, > > I'm running v3.8.7 and have 2 custom fields (Caller Name and Caller Phone > #) that I do not want displayed to a particular user. This user only has > the right to VIEW tickets in their queues and does not need the caller > info. > > All of my custom fields are applied to tickets (not users, queues, etc). > This user is in their own group. I tried applying the fields to groups > and NOT giving the group this user is in the right to see the fields, but > it removed the fields for every user on all tickets. I'm certain the > answer is right in front of me, but I can't see it. > > Thanks, > > Brandon > > > -------- > 2011 Training: http://bestpractical.com/services/training.html >
-------- 2011 Training: http://bestpractical.com/services/training.html
