Hi, insert_action_SetStatus.pl script uses some internal things Bruce never shared. AFAICS that SetStatus.pm should work with modern RT. You can insert a new scrip action into DB using http://requesttracker.wikia.com/wiki/InitialData instead of using the script.
On Fri, Jun 17, 2011 at 5:35 AM, James Mills <[email protected]> wrote: > Hello all, > Forgive me for not being adept as Perl! > I'm trying to follow your instructions and your > SetStatus Action module > at: http://www.gossamer-threads.com/lists/rt/devel/2931?search_string=SetStatus;#2931 > Running into a problem though with getting theinsert_action_SetStatus.pl > script run > Here's the output: > rt:~/tmp# ./insert_action_SetStatus.pl > Can't locate config.pm in @INC (@INC contains: /usr/local/rt/etc > /usr/local/rt/lib /etc/perl /usr/local/lib/perl/5.10.0 > /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 > /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at > ./insert_action_SetStatus.pl line 70. > BEGIN failed--compilation aborted at ./insert_action_SetStatus.pl line 70. > rt:~/tmp# > We're running RT-3.8.5 here and I've spent > the last 2 days trying to figure this out with > no success as yet... > Hope someone can help! > cheers > James > James Mills > > Systems Engineer | Over the Wire Pty Ltd > [email protected] | www.overthewire.com.au > Phone: 07 3847 9292 | Fax: 07 3847 9696 | Mobile: 0488 33 44 81 > -- Best regards, Ruslan.
