Hello Renato, > Nobody as Owner? -> normal, as a new ticket has not yet an owner > I want it to be automatically redirected to an owner, not want to be > controlling the queue.
there are custom scrip(t)s to set the owner of a newly created ticket; you find them for example here: http://requesttracker.wikia.com/wiki/Contributions A good starting point would be to look into this: http://requesttracker.wikia.com/wiki/SetOwnerAndQueueBySubject ..and develop from there on. rgds Alex -- Netzwerkmanagement mit OpenNMS: http://www.dpunkt.de/buecher/3194.html
