Le 25/05/2011 à 01:20:30+0400, Ruslan Zakirov a écrit Hi, > > Here is an idea to consider. Trick MTAs into suppressing recipients in
Wouah...that's nuclar-bomb solution ;-) I'm not sure I'm ready for this kind of solution ;-) > case RT gets email. May be at the end it would be trickier than just > that. It might work and help with users who send emails via inhouse > servers. event in this case how can I tell RT to add the other recipients to the CC(in RT meaning ? ). > >> Actually, if their RT Queue is set up to send notifications to the Cc's, > >> then > >> the second email WILL include the ticket number and a comment that a > >> ticket has > >> been created. THAT template should include a comment for the Cc's to NOT > >> use > >> Reply all on the former email or to only reply to the RT email. I know it > >> is > >> not foolproof, after all, how many users actually READ their email, but it > >> works for us about 95% of the time. Best regards. JAS -- Albert SHIH DIO batiment 15 Observatoire de Paris Meudon 5 Place Jules Janssen 92195 Meudon Cedex Téléphone : 01 45 07 76 26/06 86 69 95 71 Heure local/Local time: mar 24 mai 2011 23:23:27 CEST
