On Fri, Apr 29, 2011 at 02:08:49PM -0700, Kenneth Crocker wrote: > Kevin, > > Got it. This is what works: > > Custom Condition: > # Initiate Email when Ticket is created & Requestor or Owner are NOT > AdminCc > > my $trans = $self->TransactionObj; > my $ticket = $self->TicketObj; > my $queue = $ticket->QueueObj;
That doesn't look quite right, since you can't call HasMember on a
QueueObj. I assume you were doing $ticket->QueueObj->AdminCc to get a
group?
-kevin
> my $owner = $ticket->OwnerObj->PrincipalID;
> my $requestor = $ticket->Requestors->UserMembersObj->First->PrincipalId;
>
> if ($queue->HasMember($owner) or
> $queue->HasMember($requestor))
> {
> return 0;
> }
>
> return ($trans->Type eq "Create");
> return 0;
>
> Thanks for your help.
>
> Kenn
> LBNL
>
> On Fri, Apr 29, 2011 at 9:40 AM, Kenneth Crocker <[1][email protected]>
> wrote:
>
> Kevin,
>
> HA! Well, as I'm sure you've noticed, the world of RT Users seem to find
> a LOT of things
> they want to do that NO ONE could have planned for. I think it's a
> @#$%#$%^ good product.
> There will ALWAYS be someone, including me, that would wish RT did
> things this way or that,
> but you guys really do put out a helluva good product.
>
> My forte has always been as a project leader (in design and QA) from
> large mainframe systems
> on down to mini-computers (pre-cursor to PC's and Client-server systems)
> for 40 yrs, so it's
> easy for me to look at something and have that perfect 20/20 vision that
> hindsight gives
> you. If we all had those "well, I shoulda done it this way" ideas in the
> beginning, I'd be
> willing to bet you would STILL get some bitching here or there. That's
> why someone create
> the "version number x.xx" for software, he he.
>
> Great job. I'm looking forward to playing with 4.0 soon.
>
> Kenn
> LBNL
>
> On Fri, Apr 29, 2011 at 9:21 AM, Kevin Falcone
> <[2][email protected]> wrote:
>
> On Fri, Apr 29, 2011 at 09:17:44AM -0700, Kenneth Crocker wrote:
> > Got it. Thanks. I think I'm getting a LITTLE better at this, believe
> it or not.
>
> Great. I would love IsWatcher to search Queue watcher groups also,
> but it's not something I've even sketched code for.
> >
> > On Thu, Apr 28, 2011 at 8:09 PM, Kevin Falcone
> <[1][3][email protected]> wrote:
> >
> > On Thu, Apr 28, 2011 at 03:47:40PM -0700, Kenneth Crocker wrote:
> > > To List,
> > >
> > > I've got some code that I'm using to try and identify certain
> users as the Queue
> AdminCc.
> > I
> > > want to do this so I can stop sending emails to Queue AdminCc's
> when they are also the
> > > Requestor or Owner. The code is as follows:
> >
> > If you want to check Queue AdminCc's not Ticket AdminCcs, you need to
> > look at the queue ($ticket->QueueObj) not the $ticket
> >
> > $ticket->QueueObj->AdminCc will give you an RT::Group and you want to
> > read about the HasMember method on groups
> > -kevin
> > >
> =======================================================================
> > > # Initiate Email when Ticket Status is created and Requestor or
> Owner are not Queue
> > AdminCc
> > >
> > > my $trans = $self->TransactionObj;
> > > my $ticket = $self->TicketObj;
> > > my $owner = $ticket->OwnerObj->EmailAddress;
> > > my $requestor =
> $ticket->Requestors->UserMembersObj->First->EmailAddress;
> > >
> > > if ($ticket->IsWatcher(Type => 'AdminCc', EmailAddress => $owner)
> or
> > > $ticket->IsWatcher(Type => 'AdminCc', EmailAddress => $requestor))
> > > {
> > > return 0;
> > > }
> > >
> > > return ($trans->Type eq "Create");
> > > return 0;
> > > ==============================================================
> > >
> > > It always fails. I always get a couple emails going to the same
> person. I've tried
> using
> > > PrincipalID and Name as the identifiers and still no joy.
> > >
> > > I've also checked the code in Queue_Overlay.pm and I can't seem to
> see (I'mbasically a
> > perl
> > > newbie) where the Queue AdminCc is differentiated from the Ticket
> AdminCc, which we
> NEVER
> > use.
> >
> > References
> >
> > Visible links
> > 1. mailto:[4][email protected]
>
> References
>
> Visible links
> 1. mailto:[email protected]
> 2. mailto:[email protected]
> 3. mailto:[email protected]
> 4. mailto:[email protected]
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