Hi. "On resolve" is when status changed, but one time ccs are tied to comment transaction. As far as I understand you need condition "on comment that is in the same batch as resolve action". There is no such in rt by default, but I think there is an example on the wiki.
03.07.2010 0:54 пользователь "Christopher Ravnborg" < [email protected]> написал: Hi, I'm trying resolve tickets with added one-time CC's. Using a custom scrip with following: Description: name of scrip Condition: On Resolve Action: Notify Other Reciepients Template: templatename Stage: Transaction Create If i set a cc in the people tab, they will get an email using the custom scrip. If i set a one-time cc - they will not get this email. Using 3.8.2. What am i missing ? /Christopher Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
