On Wed, Feb 4, 2009 at 14:47, Stephen Turner <[email protected]> wrote: > We have a ticket in which several files were attached to email replies. So > the file attachments are now viewable through "Download" links in the > ticket history. The queue owner would like to remove the attached files > while leaving the text part of the email message intact. > > Are there any bad consequences of using Attachment's Delete method by > itself? We've used Transaction->Delete before to remove whole > transactions, but we've never removed individual attachments. I'm not familiar with the API you are referring to, but I've used the (built-in) RTx::Shredder to remove plenty of attachments without visible consequence. Presumably it's using the same API underneath?
-- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
