Please forgive my newbie question, but I must be using the wrong keywords on my searches...
I have installed RT 3.6.5 (test and production instances) and both are working. However, I want to have a default UI page for unprivileged users to open a request in any queue. The preference is for everyone to create a ticket using the UI to force them to fill out required fields entered on ticket creation. I have the guest account created, but how do I create the default home page that allows guest to open a ticket in any queue? In two other instances where I have been a user, but not installer of RT, ( 2.0.9 and 3.0.10) RT was setup with a page that had a form and drop down menu of all the queues to allow a non privileged user to open a ticket as the user "guest". I would like to do the same with 3.6.5, but have not found documentation on how to set it up or enable it if it already exists. Can someone point me in the right direction? Thank you, Ron
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