On Dec 19, 2006, at 1:25 PM, Nick Metrowsky wrote:
To The Request Tracker Authors:After looking a bit at the 3.6.2 interface, I have one comment. The user can configure Request Tracker to display only certain queues of interest in the Quick Search box. Unfortunately, the same cannot be said for the “newest unowned tickets” box. It would be nice to only display tickets which are applicable to the queues that the user desires in the “Quick Search” box”or at least give the user the opportunity to select the queues they would like to see displayed in the “newest unowned tickets” box. A change of this nature would be beneficial to our user community and to Request Tracker users in general.
Nick,Using RT's saved searches, it's quite easy for a user to construct his or her own "newest unowned tickets I care about" search and place it on his or her own portal.
Best, Jesse
Thank you for your time. Nick---------------------------------------------------------------------- -----------Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] DigitalGlobe ®, An Imaging and Information Company http://www.digitalglobe.com---------------------------------------------------------------------- -----------_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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