> Please be careful when making absolute statements like this. First of
> all, even "just a bug reporting tool" adds tremendous value for the
> customer, because your catching bugs before they make it to
> production.
Value is what a customer is something he is ready to pay more money for. 
Well, we could argue that specing/testing  can improve my workflow and 
get new features added or improved faster... A Ferrari could also get me 
to work quicker ;-)
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