Christian,
I did install python-imaging, and updated ReviewBoard and PowerPack (and
also did an rb-site upgrade and restart of Apache) and now I get the image
on the review-page. Also the "Loading..." at the top is gone and no errors
are reported anymore.
But creating a review-comments is still not possible. I still get an "Error
saving comment: HTTP 500 INTERNAL SERVER ERROR". But there are no messages
in the reviewboard log, and also no errors in the Apache log (except for
the HTTP 500 message).
BTW: I now saw where your reference to OSX came from, in the logfile.
Regards,
Johan
On Wednesday, March 18, 2015 at 12:24:41 PM UTC+1, Johan Borkhuis wrote:
>
> Christian,
>
> 3 AM is not the best time for things like this (I know from my own
> experience :-), but I really appreciate the help. I will start looking into
> the direction you indicated, and if I have any additional info I will share
> that.
>
> Regards,
> Johan Borkhuis
>
>
> On Wednesday, March 18, 2015 at 11:16:44 AM UTC+1, Christian Hammond wrote:
>>
>> Hi Johan,
>>
>> My apologies. I thought I read an OSX-related path in that output (which
>> had confused me), but I must have been looking at something else. (It's 3AM
>> here now -- I'm pretty tired.)
>>
>> Okay, given that it's Debian, what I'd suggest is seeing if there's a
>> newer PIL or Pillow package that you can apt-get. This likely will have the
>> right modules compiled.
>>
>> Failing that, what you'd want to do is remove PIL from the system, then
>> ensure you have the development packages needed to build Pillow. These
>> instructions should serve as a starting point:
>>
>>
>> http://pillow.readthedocs.org/en/latest/installation.html#linux-installation
>>
>> You can then install Pillow using easy_install or pip install. As part of
>> the install process, it will compile Pillow against those modules, and give
>> you a summary of what decoders are included and what are missing.
>>
>> Once you have an upgraded version, restart Apache and give it another
>> try. It should begin to work.
>>
>> If you still have problems, I'll be happy to help out with them after I
>> get some sleep :)
>>
>> Christian
>>
>> --
>> Christian Hammond - [email protected]
>> Review Board - https://www.reviewboard.org
>> Beanbag, Inc. - https://www.beanbaginc.com
>>
>> -----Original Message-----
>> From: Johan Borkhuis <[email protected]>
>> Reply: Johan Borkhuis <[email protected]>>
>> Date: March 18, 2015 at 2:29:39 AM
>> To: [email protected] <[email protected]>>
>> Cc: [email protected] <[email protected]>>, [email protected] <
>> [email protected]>>
>> Subject: Re: Issues with document review in Powerpack
>>
>> > Christian,
>> >
>> > I have PIL-1.1.7-py2.7-linux-i686.egg installed. We are not using OS X,
>> we
>> > are running on a Debian 7.4 host.
>> >
>> > The following packages are installed (I skipped Django, Djblets and
>> > ReviewBoard packages):
>> > docutils-0.11-py2.7.egg
>> > easy-install.pth
>> > ecdsa-0.10-py2.7.egg
>> > feedparser-5.1.3-py2.7.egg
>> > futures-2.1.6-py2.7.egg
>> > Markdown-2.4.1-py2.7.egg
>> > Markdown-2.4-py2.7.egg
>> > mimeparse-0.1.3-py2.7.egg
>> > paramiko-1.12.2-py2.7.egg
>> > PIL-1.1.7-py2.7-linux-i686.egg
>> > pillowfight-0.2-py2.7.egg
>> > pycrypto-2.6.1-py2.7-linux-i686.egg
>> > Pygments-1.6-py2.7.egg
>> > python_dateutil-1.5-py2.7.egg
>> > python_memcached-1.53-py2.7.egg
>> > python_ntlm-1.1.0-py2.7.egg
>> > pytz-2013.9-py2.7.egg
>> > rbnotefield-1.0-py2.7.egg
>> > rbseverity-0.5.1-py2.7.egg
>> > recaptcha_client-1.0.6-py2.7.egg
>> > Whoosh-2.6.0-py2.7.egg
>> >
>> > Regards,
>> > Johan
>> >
>> > On Wednesday, March 18, 2015 at 10:21:19 AM UTC+1, Christian Hammond
>> wrote:
>> > >
>> > > Hi Johan,
>> > >
>> > > Okay, this sounds like your version of PIL or Pillow is missing a
>> decoder
>> > > needed for thumbnail generation to work.
>> > >
>> > > First, can you verify which you're using? You can look to see if a
>> PIL or
>> > > Pillow directory is in /usr/local/lib/python2.7/dist-packages/.
>> > >
>> > > Also, do you use homebrew? On MacOS X, there's a couple different
>> ways to
>> > > fix this, so I want to make sure I give you decent instructions.
>> > >
>> > > Pillow is the modern replacement for PIL, and is easier to install
>> and get
>> > > running. If you're using PIL, we'll probably have you uninstall it
>> and
>> > > install Pillow in its place. However, we'll need to make sure you
>> have a
>> > > couple of libraries installed first, to ensure it has this decoder.
>> > >
>> > > Christian
>> > >
>> > > --
>> > > Christian Hammond - [email protected]
>> > > Review Board - https://www.reviewboard.org
>> > > Beanbag, Inc. - https://www.beanbaginc.com
>> > >
>> > > -----Original Message-----
>> > > From: Johan Borkhuis >
>> > > Reply: Johan Borkhuis >>
>> > > Date: March 18, 2015 at 2:11:41 AM
>> > > To: [email protected] > > >>
>> > > Cc: [email protected] >>,
>> > > [email protected] >>
>> > >
>> > > Subject: Re: Issues with document review in Powerpack
>> > >
>> > > > Christian,
>> > > >
>> > > > I enabled logging in ReviewBoard:
>> > > >
>> > > > 2015-03-18 08:56:18,605 - ERROR - - Failed to convert data uri to
>> image:
>> > > > decoder zip not available.
>> > > > 2015-03-18 08:56:18,606 - ERROR - - Error when calling
>> get_thumbnail for
>> > > > MimetypeHandler > 0xba792b0c>: decoder zip not available
>> > > > Traceback (most recent call last):
>> > > > File
>> > > >
>> > >
>> "/usr/local/lib/python2.7/dist-packages/ReviewBoard-2.0.15-py2.7.egg/reviewboard/attachments/models.py",
>>
>>
>> > >
>> > > > line 89, in _set_thumbnail
>> > > > self.mimetype_handler.set_thumbnail(data)
>> > > > File
>> "build/bdist.macosx-10.10-intel/egg/rbpowerpack/pdf/mimetypes.py",
>> > > > line 85, in set_thumbnail
>> > > > IOError: decoder zip not available
>> > > >
>> > > > No JavaScript errors are reported, only the file is being
>> downloaded
>> > > > multiple times per second, so the log is being flushed with these
>> > > messages.
>> > > >
>> > > > When trying to create a comment in the document I get this error:
>> > > > TypeError: this.commentDlg.is is not a function
>> > > >
>> > >
>> http://revboard.eu.omron.net/static/ext/rbpowerpack.extension.PowerPackExtension/js/powerpack-pdf.min.aaa0c6673283.js
>>
>>
>> > >
>> > > > Line 1
>> > > >
>> > > > This also gives the following message in the ReviewBoard log:
>> > > > 2015-03-18 09:09:44,054 - ERROR - - PDF Review UI: Could not
>> convert
>> > > > thumbnailData to stored image for file attachment comment 109:
>> decoder
>> > > zip
>> > > > not available
>> > > >
>> > > > It looks like both are related to a missing decoder zip.
>> > > >
>> > > > BTW: I also use Comment Severity 0.5.1
>> > > >
>> > > > Regards,
>> > > > Johan
>> > > >
>> > > > On Wednesday, March 18, 2015 at 9:25:31 AM UTC+1, Christian Hammond
>> > > wrote:
>> > > > >
>> > > > > Hi Johan,
>> > > > >
>> > > > > Is there anything in the reviewboard.log file (if that's
>> enabled)?
>> > > > >
>> > > > > The "request_info" KeyError usually indicates that something with
>> the
>> > > > > Review Board logging setup got into an inconsistent state. It
>> might be
>> > > > > masking the real error.
>> > > > >
>> > > > > Also, when you load a page with a PDF file, and it just spins
>> > > > > indefinitely, are there any JavaScript errors in the browser's
>> > > JavaScript
>> > > > > console?
>> > > > >
>> > > > > Thanks,
>> > > > >
>> > > > > Christian
>> > > > >
>> > > > > --
>> > > > > Christian Hammond - [email protected]
>> > > > > Review Board - https://www.reviewboard.org
>> > > > > Beanbag, Inc. - https://www.beanbaginc.com
>> > > > >
>> > > > > -----Original Message-----
>> > > > > From: Johan Borkhuis >
>> > > > > Reply: [email protected] > > >>
>> > > > > Date: March 18, 2015 at 1:20:55 AM
>> > > > > To: [email protected] > > >>
>> > > > > Subject: Issues with document review in Powerpack
>> > > > >
>> > > > > > We are trying Powerpack, and we came across some issues with
>> the
>> > > > > document
>> > > > > > review:
>> > > > > >
>> > > > > > - After creating a document review the page shows a
>> "Loading..." box
>> > > at
>> > > > > > the top that continuously appears and disappears and there is
>> no
>> > > image
>> > > > > in
>> > > > > > the document box, only the rotating dots. Other people get a
>> yellow
>> > > > > warning
>> > > > > > sign.
>> > > > > > - When trying to enter a comment in the document I get a popup
>> with
>> > > > > > "Error saving comment: HTTP 500 INTERNAL SERVER ERROR".
>> > > > > >
>> > > > > > I tried removing the attached PDF and uploading it again, but
>> this
>> > > did
>> > > > > not
>> > > > > > help.
>> > > > > >
>> > > > > > We are using RB 2.0.15 with PowerPack 1.2.1. Are there any
>> other
>> > > > > required
>> > > > > > packages that I need for this to work?
>> > > > > >
>> > > > > > From the apache error.log:
>> > > > > >
>> > > > > > [Wed Mar 18 08:06:38 2015] [error] Traceback (most recent call
>> > > last):
>> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
>> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 850, in emit
>> > > > > > [Wed Mar 18 08:06:38 2015] [error] msg = self.format(record)
>> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
>> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 723, in format
>> > > > > > [Wed Mar 18 08:06:38 2015] [error] return fmt.format(record)
>> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
>> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 467, in format
>> > > > > > [Wed Mar 18 08:06:38 2015] [error] s = self._fmt %
>> record.__dict__
>> > > > > > [Wed Mar 18 08:06:38 2015] [error] KeyError: u'request_info'
>> > > > > > [Wed Mar 18 08:06:38 2015] [error] Logged from file
>> mimetypes.py,
>> > > line
>> > > > > 84
>> > > > > > [Wed Mar 18 08:06:38 2015] [error] Traceback (most recent call
>> > > last):
>> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
>> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 850, in emit
>> > > > > > [Wed Mar 18 08:06:38 2015] [error] msg = self.format(record)
>> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
>> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 723, in format
>> > > > > > [Wed Mar 18 08:06:38 2015] [error] return fmt.format(record)
>> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
>> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 467, in format
>> > > > > > [Wed Mar 18 08:06:38 2015] [error] s = self._fmt %
>> record.__dict__
>> > > > > > [Wed Mar 18 08:06:38 2015] [error] KeyError: u'request_info'
>> > > > > > [Wed Mar 18 08:06:38 2015] [error] Logged from file models.py,
>> line
>> > > 93
>> > > > > >
>> > > > > > Regards,
>> > > > > >
>> > > > > > Johan Borkhuis
>> > > > > >
>> > > > > > --
>> > > > > > Supercharge your Review Board with Power Pack:
>> > > > > https://www.reviewboard.org/powerpack/
>> > > > > > Want us to host Review Board for you? Check out RBCommons:
>> > > > > https://rbcommons.com/
>> > > > > > Happy user? Let us know! https://www.reviewboard.org/users/
>> > > > > > ---
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>> > > > > Groups "reviewboard"
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>> > > send
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>> > > > > >
>> > > > >
>> > > > >
>> > >
>> > >
>>
>>
--
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