We’ve had similar issues. Support directs us to the admin transfer weblink. That takes 24 hours to process (generally happens overnight). Our inside service technician now transfers all sites once the service ticket is agreed in advance of rolling a truck. We’d really been doing that anyway since most RMAs are granted remotely – which gets us to one truck roll.
It would be nice if their support line could do this in minutes though. Matt Matt Partymiller General Manager Solar Energy Solutions, LLC Lexington | Louisville | Bloomington | Cincinnati | Evansville | Indianapolis 859-312-7456 (Office) 877-312-7456 (General) m...@sesre.com Check out our amazing new website and social media updates: www.sesre.com<http://www.sesre.com/> [cid:image006.png@01DB2B83.F9BACA40]<http://www.sesre.com/> [cid:image007.png@01DB2B83.F9BACA40] <https://www.facebook.com/SolarEnergySolutionsLLC> [cid:image008.png@01DB2B83.F9BACA40] <https://www.instagram.com/solarenergysols> [cid:image009.png@01DB2B83.F9BACA40] <https://twitter.com/SolarEnergySols> [cid:image010.png@01DB2B83.F9BACA40] <https://www.linkedin.com/company/sesre> From: RE-wrenches <re-wrenches-boun...@lists.re-wrenches.org> On Behalf Of Jason Szumlanski via RE-wrenches Sent: Thursday, October 31, 2024 7:53 AM To: RE-wrenches <re-wrenches@lists.re-wrenches.org> Cc: Jason Szumlanski <ja...@floridasolardesigngroup.com> Subject: [RE-wrenches] SolarEdge Site Transfers to New Contractor Caution: This email originated from outside SES. Do not click links or open attachments unless you recognize the sender and know the content is safe. I don't understand how SolarEdge expects contractors to support their products effectively when it takes so long for a site transfer to go through. I have picked up so many service clients with SolarEdge issues due to companies dropping like flies in Florida. If you get on site and can't have the monitoring access transferred instantly, you are flying blind in many cases. Has anyone found a workaround to their ridiculous web form and manual transfer process that involves a human on the other end? Jason Szumlanski Florida Solar Design Group
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