I have filled out two different online Technical Support tickets with Fortress in the last two weeks. Most of the time I get a response within 3 hours, and follow up responses are normally even faster. However, one recently was in regard to a very specific integration issue with an SMA inverter, so they had to get it to the right person and do a little digging… so that took a few days. The good news is that they did indeed give me an answer instead of dismissing it as most companies seem to do these days, and they fixed their SMA integration guide immediately.
Your mileage may vary. Thanks, Kienan Green-Go Solar Wholesale Distribution LLC Maxfield Solar LLC (installation and consulting company) maxfieldso...@hotmail.com<https://maxfieldso...@hotmail.com/> (801) 631-5584(Cell) www.distribution.solar On Jul 25, 2024, at 1:26 PM, Kirk Herander via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote: Not sure what tell you about your Envy True 12 if its missing the terminal block....their tech support now takes hours or days to respond,(six months ago it was immediate) and they almost mandate filing a service request online to get a case ticket# before they'll talk to you. <image.png> On Thu, Jul 25, 2024 at 2:23 PM Mac Lewis via RE-wrenches <re-wrenches@lists.re-wrenches.org<mailto:re-wrenches@lists.re-wrenches.org>> wrote: No wonder I'm confused, this inverter is missing the terminal block that the manual references. Does anyone have a good, direct number for Fortress tech support that will pick up. I'm getting nothing... Thanks! On Thu, Jul 25, 2024, 7:39 AM Jay via RE-wrenches <re-wrenches@lists.re-wrenches.org<mailto:re-wrenches@lists.re-wrenches.org>> wrote: Hi Lewis Yes both the 12 and 18 have RSD It’s a button on the left side. Shuts off AC and PV Jay On Jul 25, 2024, at 7:30 AM, Mac Lewis via RE-wrenches <re-wrenches@lists.re-wrenches.org<mailto:re-wrenches@lists.re-wrenches.org>> wrote: Hello Wrenches, Does anyone know if the 12kW Envy inverter has remote stop capability? I need an external button to activate rapid shutdown and disable inverter output but I'm not seeing this functionality in the manual. Seems strange to me. Thanks in advance! -- Mac Lewis "Yo solo sé que no sé nada." -Sócrates _______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: RE-wrenches@lists.re-wrenches.org<mailto:RE-wrenches@lists.re-wrenches.org> Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org _______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: RE-wrenches@lists.re-wrenches.org<mailto:RE-wrenches@lists.re-wrenches.org> Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org _______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: RE-wrenches@lists.re-wrenches.org<mailto:RE-wrenches@lists.re-wrenches.org> Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org -- Kirk Herander / kirkh@vermont.solar<mailto:kirkh@vermont.solar> Owner|Principal, VT Solar, LLC Celebrating our 33st Anniversary 1991-2024!! dba Vermont Solar Engineering 802.559.1225 _______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. 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