Optics was down again last weekend and I read this comment below from
the Outback forum.
Day 11….without communication with our Sol Ark 15k inverter….Thanks
Sol-Ark Solar
* Quote [4]
Post [5] Mon Jun 03, 2024 4:07 pm
Who would have known? A conspiracy theorist that is right??? So it is no
longer a conspiracy? 😉😎
Dave Angelini Offgrid Solar
"we go where powerlines don't"
[2]https://offgridsolar1.com/ [3] [2]
e-mail offgridso...@sti.net
text 209 813 0060
On 2024-06-05 11:13 am, Lloyd Hoffstatter via RE-wrenches wrote:
Hi Howie,
Text from FB user Scott Shadle Sol-Ark owners Information network:
Migration update (edit at 10 am central...my plant is now populating
the new solark app. So...hang in there)
Just had a very nice call with Sol Ark tech support. He suggested that
perhaps my Facebook update would help reduce the huge number of calls
they are getting. I took notes. I don't work for Sol Ark. I have no
idea if any of the following is factual other than it is what the tech
support person relayed to me.
1. The migration has been challenging. They are using a 3rd party
entity to do the work. The did a first test of 100 sites. A second
test of 4,000 sites. At that point they did not have any material
problems and attempted a full roll out of the remaining sites. They
had a lot (no definition of "a lot") of sites that had problems. So,
it is accurate that many of you are seeing the migration but a
significant number of others (like me) are not getting information on
either the old pv pro or the new mysolark.
2. Why? He said they believe it has to do with the wifi dongle. I
didn't try to get more specific. Just said that the wifi dongle is not
pointing at either site, so...like my situation...you are not able to
see any information inside any of the apps...old or new. Nor can you
access your 15k to do any remote changes. If you want to make changes
you will have to go to the device.
3. Fix and timing? Unknown. He asked that I be patient and give it a
week, but hoped it would be resolved sooner.
4. Is there any steps I the customer can take to make this better.
No. It is all on their side.
5. Data migration. He suggested that the data migration is still an
open topic. I expressed to him that in my emails with the PV Pro tech
support they only allow for you to download one day at a
time.....or....use their reporting screens to get summarized
information in graphical format (not the actual data). He said the
whole data migration topic is still being worked on by Sol Ark and they
are reaching out to their installers and of course end user customers
to try and layer in more and more functionality on the data reporting /
data harvesting side of things. The suggestion...without any
specifics...was that the new site will have much more functionality
soon....and...they can continue to improve it over time. They did not
have that ability with PV Pro.
6. Mobile app. For those not aware, there is a new app (I'm on android
and it was easy to download and put in my plant) mysolark.
He asked that we be patient. Said tech support is getting swamped with
calls and that they (tech support) can't really do anything to help
until the 3rd party company fixes the migration issue(s).
Nice guy. Reasonable responses.
Hopefully this will help some of you who are puzzled by fellow Facebook
users on this board that are having no issues.
I'm going to give it a week.
Best regards
-------------------------
From: Lloyd Hoffstatter <ll...@sunstruckconsulting.com>
Sent: Wednesday, June 5, 2024 2:07:43 PM
To: RE-wrenches <re-wrenches@lists.re-wrenches.org>
Cc: Howie Michaelson <howie.michael...@gmail.com>
Subject: Re: [RE-wrenches] Sol-Ark Support
They are swamped with calls while they work to transition, and
partially depends on a third party per user comments on Sol-ark users
FB group after talking to tech support.
Best regards,
Lloyd
Get Outlook for iOS [1]
-------------------------
From: RE-wrenches <re-wrenches-boun...@lists.re-wrenches.org> on behalf
of Howie Michaelson via RE-wrenches <re-wrenches@lists.re-wrenches.org>
Sent: Wednesday, June 5, 2024 1:41:07 PM
To: RE-wrenches <re-wrenches@lists.re-wrenches.org>
Cc: Howie Michaelson <howie.michael...@gmail.com>
Subject: [RE-wrenches] Sol-Ark Support
Is anyone else having trouble getting through to Sol-Ark support?
Howie Michaelson
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[2] http://members.sti.net/offgridsolar/
[3] https://offgridsolar1.com/
[4]
https://forum.solar-electric.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fforum.outbackpower.com%2Fposting.php%3Fmode%3Dquote%26p%3D106920
[5]
https://forum.solar-electric.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fforum.outbackpower.com%2Fviewtopic.php%3Fp%3D106920%23p106920_______________________________________________
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