Good Morning – Happy to chime in here. Failure rate - Currently running at 60 PPM, or about 1 module per 16,000 installed. This failure rate includes ALL products in ALL environments since 2010, not a select model in a specific location for a limited period of time. How the company acts when an RMA is necessary – The REC Claims department service level agreement is to close out all claims within 14 days from the date of the claim being filed. They hit this number over 90% of the time. Any delays are typically due to delays in information gathering on complex claims. When a claim is filed, an autogenerated note is immediately sent out to the person filing the claim and within 24 hours a member of the claims team contacts the person filing the claim (so now the claimant has a direct line of communications to the claims department). If a claim is accepted, REC will provide a credit note to the distributor/installer for a replacement module, or they will send out a replacement module if needed, as well as providing removal and replacement compensation to the installer if they are a REC Certified Solar Professional.
Let me know if you have any questions or comments. George McClellan | Senior Technical Sales Manager | REC Americas LLC 735 Tank Farm Rd Ste 130 | San Luis Obispo, CA |93401 Cell phone +1 805 704 3226 | Fax +1 805 357 6104 www.recgroup.com<http://www.recgroup.com/> | george.mcclel...@recgroup.com<mailto:shannon.k...@recgroup.com> From: RE-wrenches <re-wrenches-boun...@lists.re-wrenches.org> On Behalf Of rick--- via RE-wrenches Sent: Friday, May 17, 2024 10:03 AM To: RE-wrenches <re-wrenches@lists.re-wrenches.org> Cc: r...@solshineenergy.com Subject: Re: [RE-wrenches] REC modules - review? David, We’ve been installing REC since 2009 and have always had a great experience. Never had to put in for a warranty claim. If you install per REC’s Installation Manual you’ll unlikely have to file a claim. Rick Brown Solshine Energy Solar Electric Contracting Services www.solshineenergy.com<http://www.solshineenergy.com> Roanoke, VA Office: 540.235.3095 Mobile: 540.808.9502 CONFIDENTIALITY NOTICE -- This email is intended only for the person(s) named in the message header. Unless otherwise indicated, it contains information that is confidential, privileged and/or exempt from disclosure under applicable law. If you have received this message in error, please notify the sender of the error and delete the message. Thank you. On May 17, 2024, at 12:54 PM, david quattro via RE-wrenches <re-wrenches@lists.re-wrenches.org<mailto:re-wrenches@lists.re-wrenches.org>> wrote: Hi everyone, Does anyone have positive or negative experience with REC modules? Specifically failure rate, and how the company acts when an RMA is necessary. Thank you David Quattro CA License # 954020. C-10, C-46 ph (415) 312-2661 www.quattrosolar.com<http://www.quattrosolar.com/> [https://ci3.googleusercontent.com/mail-sig/AIorK4w3uptWgoFu9erHS2Wpd1bR_lg3JWZpKHeiiy0VckWXYO6fcsE9mNjopSk1F2TrvwKA04_R1gVpiiwKqjQrFwF3ScdsrLjC3ceeTkdFqCkm-NE] _______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: RE-wrenches@lists.re-wrenches.org<mailto:RE-wrenches@lists.re-wrenches.org> Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org ________________________________ This message is private and confidential and may be privileged. Any unauthorized use, dissemination of the information or copying of this message is prohibited. If you have received this message in error, please notify us immediately and remove it from your system. Thank you. ________________________________ This message is private and confidential and may be privileged. Any unauthorized use, dissemination of the information or copying of this message is prohibited. If you have received this message in error, please notify us immediately and remove it from your system. Thank you.
_______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org
