Hi all Is there anyway to get tech support with remote coms?
I got a call just the other day from someone with an envoy. It’s stopped communicating to enohase. Enphase says they need the installer who’s now gone. They just won’t help the customer. It’s about a 5 hr round trip for me. Which is nuts as I’ll have to communicate with enohase anyway. And I’ve heard rhis exact issue multiple times from numerous people. Envoy has lights but has stopped communicating. I’ve heard enohase tech say “the panels are wired wrong. “. You mean they magically changed after 10 years? Does anyone have a person/number etc of who will help them? Thanks Jay _______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org
