Re: [RE-wrenches] Outback Board Repair

[Jay via RE-wrenches]

Hi John The work around is to make sure you e got a new enough serial number to at least talk to them about what ever the issue is.  But this is a huge new development in a bad way. Jay On Feb 22, 2024, at 6:55 AM, John Blittersdorf via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote:  I just tried to get Outback tech support and the message was if the product is under warranty, stay on the line for next available rep.  If not warranty. contact Zonna Energy or NAZ Solar !!!!! On Wed, Feb 21, 2024 at 10:14 PM Bradley Bassett via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote: Regarding AEE and off grid support, I'm not really in touch with them much any more so I can't say. You could ask Glenn Hall, he'd be able to say if he's heard anything about hiring a new tech.  Of course finding someone with much off grid experience would be hard. Glenn and Alex do have some experience and may be able to help out.  Brad On Wed, Feb 21, 2024 at 12:15 PM Nick A Lucchese via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote: Zonna is a dependable resource. I often find they have more repair boards and parts in their inventory than Outback does themselves. Whether the older legacy boards or newer VFXR series, Zonna has them. I think of them as the off grid distributor solution provider that AEE used to be known for. Bradley B., has AEE made any effort to hire anyone that can attempt to offer the type of support and knowledge you were known for? Perhaps this is the reason they are phasing out Outback? Wallace, am I understanding correctly that they now offer repair services or refurbished board sets? I’ve only purchased new from them in the past and last time it seemed Kris Stone was perhaps too overburdened for an expedient repair solution. Judging by the amount of failures myself or other off grid focused Outback dealers out there I imagine Kris would be tied up for years! Not trying to throw any negativity towards Outback as I know many are trying to deal with growing pains and providing sufficient support but it can certainly be painful at times. Really looking forward to going all in on Midnite’s newest offerings once they get the comms box out. Really loving the Barcelona and Rosie so far. Nick On Feb 21, 2024, at 11:23 AM, Wallace Stahle via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote: Zonna Energy is one option.  Thats zone-ah I sent them a faulty radian stack after they sent me a repaired one. 330-674-1750.   Ask for Amos or  Ext. 2.   zonnaenergy.com On Feb 21, 2024, at 11:00 AM, Matt Sherald via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote: Hi All, I'm looking to move along some damaged Outback (GVFX and VFX) boards.     I found an older thread referencing Kris Stone, but didn't have luck with the email.   Any suggestions would be appreciated.  Thanks!   -- Matt Sherald PIMBY Energy, LLC 304-704-5943 _______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. 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