Friends:
This is a subject that has frustrated me for a long time. I have asked Outback Tech support but none of their people do this because they are not customers. I will connect anew system to Optics and send the client an invitation. The customer creates and account and then is directed to a page that shows this: There is only one link to click and it takes you to this: Again, you have only one choice. The next step prompts to enter a MAC address but that MAC address is already in the system and the system will not let the customer proceed. I have dealt with this for years. Some customers stumble onto the solution but if I look over someone’s shoulder I do not see how to log into an existing system. Anyone know what I am missing? Thanks in advance. William Miller Solar 17395 Oak Road, Atascadero, CA 93422 805-438-5600 www.millersolar.com CA Lic. 773985
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