It literally took a year and constant pestering to get a shipping carton
and finally replacement batteries. I had to monthly send "bordering on
the insulting" email inquiries to them. Both batteries are finally back
and performing well.
On 2022-11-14 9:30 am, Kirk Herander via RE-wrenches wrote:
All,
Have any of you waiting for repair / replacement of these battery
packs had any success in the last year?
I have -3- deemed defective units. One was sent back, over a year ago,
still no word from LG on replacement status.
The other -2- have been awaiting return boxes for over 6 - 9 months.
My many requests for status have gone without reply from LG - I have
been using the latest contact info to my knowledge.
Any thoughts / experiences on this nightmare subject?
FYI - none of my failed units were on their recall lists!!!
--
Kirk Herander / kirkh@vermont.solar
Owner|Principal, VT Solar, LLC
_Celebrating our 31st Anniversary 1991-2022!!_
www.vermont.solar [1]
dba Vermont Solar Engineering
802.863.1202
Links:
------
[1]
https://nam02.safelinks.protection.outlook.com/?url=www.vermontsolarnow.com&data=02%7C01%7C%7C9f0330d75a244870112408d685311841%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636842843233477645&sdata=0NjyuKeQbEK6245SNnk8X4XnP9Q%2B%2BqtvcALkdDghvk4%3D&reserved=0
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