Wrenches,
This more of a public service announcement. Many of us have installed Energy Hub inverters with Backup Interface Units (BIU). Based on SolarEdge marketing materiel, we have told customers that generator integration was on the way. Well, 4th quarter 2021 came and went and still no path forward. I had asked one of the SolarEdge Directors of Sales if SolarEdge could release a formal new release or updated tech note that installers could pass to customers who want to know, "when can I integrate the generator like you told me we could?" SolarEdge won't make any such announcement and the best I could get form the Director was to perhaps "get it removed from all marketing material." "Generator - we don't have an update. This is significantly harder than it might seem. The last thing we can do is have generators or inverters failing. It is not hard to get the generator to turn on/off. It is everything else that a homeowner is going to expect the systems to do together. The ask has been sent up the chain of command to get it removed from all marketing materials." But that still leaves installers holding the bag, as it was us at kitchen tables saying, "yes - this capability is coming." Without SolarEdge providing a formal release, it has in essence shifted its 'loss of goodwill' to us. I'm pretty fired up about it as it is one of many decisions where SolarEdge shifts costs back to the installers, to their benefit (consider the long queue for tech support and their response, "ok you have to be onsite for us to do something before we RMA it." Which would be fine if we were not forced to wait hour-plus for tech support. Would enjoy hearing what you are telling customers. Scot Arey Solar CenTex
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