I too am frustrated with LG regarding the Resu10 RMA process. No word on when replacements are coming and we keep getting “supply chain” excuses. I have not given up hope on LG as I think their Prime 16 is the right power and capacity for my marketplace, but if LG doesn’t get their warranty process fixed ASAP, their recent announcement of getting out of the solar module business along with this will cause everyone to question LG on all things solar.
Vic, like you, surprised not more dialogue here on LG unless we were the only crazy ones! From: RE-wrenches <re-wrenches-boun...@lists.re-wrenches.org> On Behalf Of Vic Guillot Sent: Thursday, March 3, 2022 12:11 PM To: RE-wrenches <re-wrenches@lists.re-wrenches.org> Subject: Re: [RE-wrenches] LG Chem batteries In regards to LG Chem batteries, I'm surprised that there has not been more talk about this issue. Our patience is running thin. It appears that they are not going to send out RMA warranty replacement units anytime soon. We have had a number of resu10's go code 43. We rma'd them back to socal lg chem headquarters and now they are silent about when and where the replacements will appear. My personal idea is that there is a class action lawsuit against them and the payments to each installer cover the cost of replacement of the battery and inverter. We would of course not use their product but something that is proven to work. We need to make our customers whole again asap. Vic Guillot <https://drive.google.com/uc?id=1i6WANcT60uhIN__gmqu8lrZpoi6C97cR&export=download> Vic Guillot Sol Sierra, Inc. 209.795.3554 office 209.768.3560 mobile/text On Fri, Feb 25, 2022 at 7:22 AM Stuart Kriendler <stu...@besolar.bm <mailto:stu...@besolar.bm> > wrote: We have had two LG Chem battery systems affected by the recall. It is now 3 months that one client has been without battery back up and ETA on RMA replacement is still weeks away. The vendor says approximately 10% of LG units are affected by the recall, that's a big loss. Funnily I was always worried about LMC and these were the only two LMC systems we installed, both needing recalls, complete loss. The word is that there will be more LMC recalls in general, Tesla possibly. We are happy with our LiFe solutions so far, and reckon Lead still has another few years at least as a sensible and trusted stationary solution for DC coupled systems until costs change. Good luck to everyone with LG product, we won't be speccing anything LG for the foreseeable future! Their modules were definitely quality, be interesting to see who buys the R&D/IP. -- Stuart Kriendler | Managing Director 48 St. Johns Road, Pembroke, HM 07, Bermuda C: <tel:(441)%20599-2105> 1.441.599.2105 | O: <tel:(441)%20279-5907> 1.441.279.5907 | <http://www.besolar.bm/> www.BEsolar.bm <http://www.besolar.bm/> OUR VISION: An efficient Bermuda powered by affordable renewable energy. OUR MISSION: To provide the highest quality energy solutions accessible to all. The information contained in this transmission including any and all attached files is strictly private and confidential and is intended solely for the i ndividual(s) or entity named above in the To and Copy fields. If you received this transmission in error, please delete it from your computer system and notify us immediately. If you are not an intended recipient, please be advised that any use, including viewing, printing, disseminating, distributing, copying and re-transmitting of the information contained in this transmission including any and all attached files is strictly prohibited. _______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: RE-wrenches@lists.re-wrenches.org <mailto:RE-wrenches@lists.re-wrenches.org> Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org
_______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org
