Dan,

            I've occasionally had a similar issue with a partial display failure of some of the info normally found on the home page on a Mate3.  So far I've been able to "solve" this problem by doing a complete system (this one was 4, OBVFXR's) shutdown and re-fire-up in the proper sequence.

Bill

Feather River Solar Electric

On 3/16/2020 3:37 PM, Dan Fink wrote:
William, Michael; I have never seen spontaneous reprogramming of the AGS, but it sure does give me something to watch out for on the Optics systems I've installed, thanks for that!

What I did see (last month) was an Optics system (no AGS) shut down the web gateway, saying the firmware in the charge controllers (old MX60s) and the Flexnet DC need to be updated, but all are too old, the firmware can't be updated as far as I know. It also lost the Port #s for the 2 MX60s and FlexNet DC and needs them re-entered.

Oddly, the battery SOC is the only data showing in the Optics Portal, but it's saying 67% SOC, which (I hope!) is incorrect, as the site has had full sun, hardly a cloud in the sky, for over 3 days now, and the system is designed to charge from 50% SOC to full on one sunny day.

The Mate 3S firmware isn't flagged for an update, but there is a newer version out. I plan to update the Mate 3S, re-enter the Port assignments and hope that fixes the problem. Because the system is 200 miles away and I have no way now of knowing if it's even charging right now.

Will be watching this thread closely!.

Dan Fink
Executive Director, Buckville Energy Consulting
NABCEP PV Associate
NABCEP Certified PV System Inspector
IREC Certified Instructor™ for:
~ PV Installation Professional
~ Small Wind Installer
NABCEP Registered Continuing Education Providers
d <mailto:dan.f...@greendustrialtraining.com>anbo...@gmail.com <mailto:anbo...@gmail.com>
970-672-4342



On Mon, Mar 16, 2020 at 1:48 PM William Miller <will...@millersolar.com <mailto:will...@millersolar.com>> wrote:

    Colleagues:

    Over time we have seen our Outback Optics systems reprogramming
    themselves.  The latest manifestation is seeing the AGS change
    from Auto to Off.  I would suggest if you have Optics systems you
    might log in and check this.  Damage can be done to batteries and
    your credibility if a generator auto-start is expected and does
    not occur.

    I would be interested in hearing if any of you have experienced
    any “ghost” reprogramming of any Outback systems.

    Thanks,

    William Miller

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