Hello David, I have had that problem on other generators.
I have had similar problems not with an Eco gen but with a couple of other
propane generator models. The problem occurs during cold weather.  The
problem was poor gas supply pressure and the problem was I could not
convince anyone that was the problem until I demonstrated low pressure at
the generator. (One of your early tests should be to remove the loads)

At - 20 F propane has very low vapor pressure the root cause may be in any
of 6 places or a combination of problems.  How to diagnose if this is the
problem.  Go to the pressure regulator at the unit. (Unit pressure
regulator not the zero pressure regulator)  It is supposed to drop the
pressure from 15 PSI or whatever it is to 6" to11" WC.  Put a pressure
gauge or manometer on the pressure tap of this regulator.  Start the
generator, does the pressure maintain?   If the pressure drops below 6" WC
the genny will not develop enough power to get up to speed and cut out on
low voltage.  (the engine is fuel starved)  If the pressure maintains 6" or
above check the throttle positioning motor.  Be sure the throttle is free
to operate and responds quickly.  There also could be a problem with the
zero pressure regulator. (see below)

Fixing the problem. (I am going to try to attach a teaching unit I have
developed for my advanced solar class)  Propane systems in cold climates or
exceptional temperature drops.  The system consists of 1) Storage tank, 2)
Storage tank regulator, 3) Supply line from the storage tank to the unit
regulator, 4) Unit regulator, 5) Zero pressure regulator, 6) Throttle
positioning motor/system.  Of these potential problems, the two most common
are the supply line from the tank to the unit regulator and unit
regulator.

1) Storage Tank: the tank itself has to have sufficient volume to have
enough evaporative surface supply the generator if the tank is too small
the tank pressure drops on supplying the genny. (I recommend a larger than
250-gallon tank for generator installations).  Also, low tank fill
exacerbates this problem, the tank should be half full or more.  Is the
tank in a location where it can get some winter sun?  In extreme climates I
recommend the tank be buried.  Can your tank be warmed in any way?

 2) Tank Regulator: the pressure regulator at the tank reduces the tank
pressure to a line pressure of 15 PSI during the summer.  During the winter
it reduces it to slightly below the tank pressure.  The pressure drop of
this regulator has never been a deciding factor.  (only a minor
contributor.) .

3) Line from Tank Regulator to Unit Regulator: the pressure drop in the
line from the tank to the genny has often been a problem.  Most Propane
installers want to use 3/8" OD copper line from the tank regulator to the
unit regulator.  This is fine for the summer, it will have to big a
pressure drop at gen run, but there is lots of pressure in the summer.  I
recommend a 5/8" inch OD copper line in all but the shortest of runs (where
I use 1/2"OD) distances from the tank to the genny.  This line should, of
course, be buried. (I like 2 feet)    this line has been one of my big
problems.  in that is the line to the generator being too small.  The
adequacy of the system to this point is tested by the pressure tap on the
unit regulator.

4) Unit Regulator:  In my experience, these will some tines stick either
open or closed.  This is the coldest point in the system and sometimes
collect moisture. freezing in the winter.  It does not sound like your
problem.

5) good luck I am going to bed.
 the during warm weather this is not a problem only during cold weather the
second regulator is at the generator which reduces the propane line
pressure 2 about 11 inch water column this regulator I've had stick because
it picks up a little bit of moisture and the pressures it is working with
are very small. If the line is big enough if the regulator is not stuck or
have a little bit of moisture overtime collecting it then the next place
where the gas is regulated is that what I call a zero pressure regulator
the zero pressure regulator drops the gas pressure to just about
atmospheric when the carburetor (Venturi) passes air and Bernuli draws gas
from the zero pressure regulator. On the engine starting they pressure drop
due to Velocity induces gas in the engine these zero pressure regulators
are also a potential problem the correct diagnosis is to put a pressure
gauge on the fittings and regulators perhaps the easiest one is to put the
pressure gauge you can use a manometer at the pressure reducing regulator
at the generator measure that pressure it should be again about 15 psi in
water column 11 in water


On Mon, Jan 8, 2018 at 6:13 PM, David Palumbo <[email protected]> wrote:

> I am troubleshooting a 6kw EcoGen LP gas generator in my neighborhood that
> starts quickly
> • but immediately shuts down with an “Under Voltage” shutdown alarm
> • I can clear shutdown alarm and restart with same result. I tried this a
> few times with same result. One of the start attempts included a back fire
> before shutting down.
> • Generator was recently run successfully for a few hours during a cold
> snap. Started after several attempts at -10 F.
> • According to the EcoGen manual this Under Voltage alarm is triggered “If
> the generator voltage falls below 85% of nominal for more than 15
> seconds”.  This definitely isn’t happening as the generator starts as usual
> but shuts down within one or two seconds.
> I will check for fouled spark plugs tomorrow. Anything else that might be
> the problem?
>
> David Palumbo
> Independent Power LLC
> Hyde Park, VT
> 802-371-8678 voice or text
>
> Sent from Mail for Windows 10
>
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