Friends:
Here is the status of my Optics problem: 1. On the Optics site the inverter model numbers had been deleted. 2. On chrome browsers on two different computers the inverter model select would not let me change the model number. 3. On Chrome on my IOS smart telephone I could select the model number. 4. Tech support could not help me because they claim they no longer have access to this feature. They could not experience it happening and they could not offer any suggestions as to why the model numbers reset and why I could not adjust them. I too am very frustrated with Optics. It does not help that Outback Tech support has lost access to a significant feature set of Optics. We need remote connectivity so I am hoping that through contact with Outback engineering we can help them fix the bugs. This forum helps with that effort. Thanks to everyone who reported back to me. William [image: Gradient Cap_mini] Lic 773985 millersolar.com <http://www.millersolar.com/> 805-438-5600 *From:* Ron Young [mailto:solarea...@solareagle.com] *Sent:* Tuesday, June 27, 2017 5:50 PM *To:* will...@millersolar.com; RE-wrenches *Subject:* Re: [RE-wrenches] Outback Optics weird behavior Looks good on mine William, firmware is 3.15.1 but probably out of date. The Gateway is Offline and so it’s probably not valid indication anyway. I’ve given up on OpticsRE. I’ve spent so much time updating firmware and trying to debug issues that it makes no sense to spend any more time on it. Ron [image: cid:image006.png@01D2F569.0C8B9090] On Jun 27, 2017, at 8:40 AM, William Miller <will...@millersolar.com> wrote: Friends: I have noticed something strange in Outback Optics. On my systems, the setup has lost information about the model number of all inverters. Outback tech support has been stripped of many access privileges so they can’t help me trouble shoot this. I am asking if anyone of you with Optics systems if you can check to see if your inverters have a model number set in the device registration screen. This is accessed by clicking device map and then clicking on any inverter icon. Your feedback will be most helpful, and if you have this problem, you will want to know. I have attached a screen shot of the pop-up showing the problem. Scroll to the bottom of this message for the link. Thanks in advance, William Miller <image003.jpg> Lic 773985 millersolar.com <http://www.millersolar.com/> 805-438-5600 <Device Registration.JPG>_______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
_______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
