just a worthless ticket but no action and certainly no timely reimbursement if at all. I would never do business with this company again.
On Fri, Aug 5, 2016 at 9:38 AM, <penobscotso...@midmaine.com> wrote: > Just to renew this line of conversation, I have been waiting for several > call backs form Enphase, with no results, for the past three weeks. I also > have warranty claims that go back four months+ that have not been > fulfilled. I will not sell any more Enphase, at all, until they resolve > these communication and warranty issues. > > Daryl DeJoy > NABCEP Certified PV Installer > Penobscot Solar Design > > > > > > It seems like we are talking about inverter and module customer service > > (good and bad) a lot lately. > > > > Has anyone else noticed that Enphase seems to have stopped responding to > > tickets submitted via their website? Hold times are unacceptable, so I > > gave > > up on that, but nobody gets back to you when you try to contact them via > > their web form for weeks, even about an existing RMA or ticket, and they > > no > > longer let you update tickets by email. They are very helpful and > > competent > > if you get them on the phone, but who has time for that?! > > > > I'm also waiting an unacceptable amount of time on a major module > > manufacturer warranty claim right now. I'd love to see Home Power or > > someone do a story on manufacturer responsiveness to dealers. Things are > > generally going down hill it seems. > > > > Jason Szumlanski > > Florida Solar Design Group > > _______________________________________________ > > List sponsored by Redwood Alliance > > > > List Address: RE-wrenches@lists.re-wrenches.org > > > > Change listserver email address & settings: > > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > > > List-Archive: > > http://www.mail-archive.com/re-wrenches@lists.re-wrenches. > org/maillist.html > > > > List rules & etiquette: > > www.re-wrenches.org/etiquette.htm > > > > Check out or update participant bios: > > www.members.re-wrenches.org > > > > > > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches. > org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > -- Gary Easton Appalachian Renewable Power Stewart, Ohio 45778 NABCEP Certified Solar PV T: 740-277-8498 www.arp-solar.com “First they ignore you. Then they laugh at you. Then they fight you. Then you win.” ~Ghandi
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