Thanks Chris. I do get the value of proper training, I just feel a little hung out to dry in this particular instance. However, as you pointed out, being in this situation where I'm pretty far removed from an urban area with a service dealer is probably fairly unusual.
In any case, I really appreciate your offer to help. I'll get in touch off list with some more details. -Luke On Nov 2, 2015, at 12:31 PM, Chris Mason <cometenergysyst...@gmail.com> wrote: > You do need a service tech on staff to be a service dealer. Otherwise you are > just selling the product. > In order to be a service tech you need to attend training every two years. I > have to travel from the Caribbean to Wisconsin to take the training at my own > expense, they don't provide hotel anymore. > The aim is to ensure properly trained technicians. Generac pays us to do the > services, something most solar manufacturers won't do. > You are in a pretty unique position, not having any service dealers close by. > However, Generac may agree to pay the cost to bring a service tech to your > site. It is their responsibility to do the service. > In one case they flew a tech to the Caribbean to service a commercial unit. > Now they just send them to me. > If I can assist you remotely I will. Send me an email off list with a full > description of the problem and I will see what I can do. > > > Luke Christy NABCEP Certified PV Installation Professional™: Certification #031409-25 NABCEP Certified Solar Heating Installer™: Certification #ST032611-03 Solar Gain Services, LLC PO Box 531 Monte Vista, CO. 81144 sgsrenewab...@gmail.com 719.588.3044 www.sgsrenewables.com _______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
